Refund Policy
Last Updated: December 04, 2025
1. No Refunds on Paid Subscriptions
All paid subscriptions are non-refundable. Once a payment is processed, access to Pro features begins immediately, and cancellations do not generate refunds.
You can cancel your subscription anytime. Your Pro access will continue until the end of the current billing cycle, but unused time will not be refunded.
Plan changes or upgrades do not include prorated credits, but you can switch plans to take effect in the next billing cycle.
We encourage you to try our free version before subscribing, which includes almost all features with some limits. This way, you can experience the platform fully before committing to a paid plan.
We strive to ensure every subscriber receives value from PlayCrossword. If you face difficulties or have questions about using the platform, our support team is always ready to help.
2. Exceptions
- Duplicate subscriptions: If a duplicate charge occurs, contact us and we will issue an automatic refund.
- Fraudulent or unauthorized transactions: Refunds are handled by the payment processor once confirmed. We assist to speed up the process.
- Accounts created by minors under 13: We provide a full refund and delete the account to comply with COPPA and children’s privacy laws.
3. Enterprise and School Purchases
Enterprise or school subscriptions follow custom terms agreed via invoices or sales representatives. If the agreement does not specify rules, our standard refund policy applies as a fallback.
We aim to provide clear guidance and support for organizations to maximize value from their subscription.
4. Legal Compliance
PlayCrossword follows statutory consumer rights in applicable regions, including EU, UK, and Australia. Where legally required, refunds are processed automatically.
5. Chargebacks
Before filing a chargeback, please contact [email protected]. Many issues can be resolved quickly via support. Unnecessary chargebacks may result in account restrictions.
6. Contact Us
If you have questions about this Refund Policy, reach out at:
Email: [email protected]